Sector | Insurance
Vacancy Type | Full time
Job Type | Permanent
Location | Wirral
Senior Claims Handler
Ref: CS794
Salary: up to £37,000 DOE
What’s in it for you!
• Salary up to £37k DOE.
• Hybrid Working (2 days in the office per week, and rest working from home).
• Annual bonus
• Excellent pension scheme
• Private Medical Insurance
• Enhanced Maternity/Paternity leave (after 2 years’ service)
• 25 days annual leave plus bank holidays
Why we’d work there!
• Joining a great stable team
• Working for a business that value your development
• Great induction and onboarding process
What you’ll do
Answering calls and emails from Policyholders, providing advice on the claims process and an excellent customer experience at all times.
To act as the main point of contact for Policyholders who have submitted a claim
Collect accurate information and documents to proceed with a claim ensuring that all information is accurately recorded and maintained on the claim file.
Assess a claim made by a policyholder fairly and consistently to ensure that correct coverage decisions are made.
Proactively manage your own caseload of Structural Warranty claims, of medium to large value and complexity, ensuring they are correctly handled and that there is a fair and prompt settlement of any valid claims.
Work with the Recoveries Team to highlight potential recovery and/or mitigation opportunities
Set and maintain appropriate reserves throughout the lifecycle of all claims
Handle claims declinatures and appeals
Provide support and guidance to other members of the Claims Department
Ensure the customer is treated fairly at all times
Work closely with insurers and solicitors when needed
Adhere to legal requirements, industry regulations and customer quality standards set by the company.
Regularly review and improve existing processes
Undertake any other duties as reasonably required
Experienced Needed
Experience as a Claims Handler within an insurance environment.
Strong understanding of insurance principles, laws and regulations.
Experience in dealing with large and complex claims.
Good knowledge of claims systems and procedures.
How to apply!
Email your CV to admin@jfrecruit.co.uk
Not for me, for a friend!
If you refer a friend, once they complete their first 8 weeks of work, contact us for a £100 voucher of your choice