Sector | Financial Services
Vacancy Type | Hybrid Working
Job Type | Permanent
Location | Ellesmere Port
IT Helpdesk Analyst
Ref: CS868
Salary: £25-26k per annum
What’s in it for you!
• Salary £25-26k per annum
• Hybrid working.
• 23 days annual leave + 8 bank holidays (additional holidays for loyalty up to 30 days plus bank holidays and option to buy additional leave)
• Generous benefits package including: Additional holiday purchase scheme, Bike to work scheme, Workplace pension, Company eye test, Corporate rate gym membership, Duvet day, Flexible working, Free on site car parking, Life Assurance, Perkbox, Medicash, Volunteering with a charity day
Why we’d work there!
Great induction and training process
Really nice collaborative working space
A values-led culture – accountable, collaborative, empowered, customer-focused and prepared to challenge and change
What you’ll do
• You will resolve user issues working to SLAs
• You will have good customer communication skills as you’ll be dealing with internal departments and external clients.
• You’ll work on a ticket system and try to ensure first interaction success, to improve user experience.
• You will contribute to team knowledge bases and identify recurring issues, helping to streamline processes and prevent repeat problems.
• You’ll help set up computer hardware and install updates to software as well as basic helpdesk fixes.
Experience you need
Would suit someone with a genuine interest in IT and background in helpdesk or IT support.
Must be proficient with Microsoft Office applications, including Outlook, Word and Excel.
Comfortable working with Windows operating systems.
Familiar with browsers such as Google Chrome and Mozilla Firefox.
Experience with helpdesk ticketing systems.
How you apply!
Email your CV to admin@jfrecruit.co.uk
Not for me, for a friend!
If you refer a friend, once they complete their first 8 weeks of work, contact us for a £100 voucher of your choice