Sector | Financial Services
Vacancy Type | Hybrid Working
Job Type | Permanent
Location | Ellesmere Port
Customer Relations Advisor
Ref: CS867
Salary: £26100-28700 per annum
What’s in it for you!
• Salary £26100-28700 per annum
• Hybrid working.
• 23 days annual leave + 8 bank holidays (additional holidays for loyalty up to 30 days plus bank holidays and option to buy additional leave)
• Generous benefits package including: Additional holiday purchase scheme, Bike to work scheme, Workplace pension, Company eye test, Corporate rate gym membership, Duvet day, Flexible working, Free on site car parking, Life Assurance, Perkbox, Medicash, Volunteering with a charity day
Why we’d work there!
Great induction and training process
Really nice collaborative working space
A values-led culture – accountable, collaborative, empowered, customer-focused and prepared to challenge and change
What you’ll do
• Responsible for investigating and resolving complaints within the agreed service levels and quality framework
• Liaising with all involved parties, both internal and external to ensure we maintain the highest standards of service in all areas
• Building strong relationships with our customers, both internal and external, whilst ensuring you provide consistent advice and information pertaining to any complaints relating to the conveyancing and service.
• Working collaboratively with other members of the operations department and liaise with the internal customer service and supplier management teams to achieve your objectives.
• Contribute to the development of customer services/customer relations through identification of process improvements, participation in meetings, liaison with other areas of the business and ongoing training and development
Experience you need
• Communicates effectively and empathetically, both verbally and in writing, when dealing with customer complaints or service failures.
• You’ll be able to collaborate with other teams and colleagues.
• You’ll be able to utilise full MS office systems and able to produce reports and manage workload.
How you apply!
Email your CV to admin@jfrecruit.co.uk
Not for me, for a friend!
If you refer a friend, once they complete their first 8 weeks of work, contact us for a £100 voucher of your choice