Sector | Financial Services
Vacancy Type | Hybrid Working
Job Type | Permanent
Location | Ellesmere Port
Client Success Manager
Ref: CS842
Salary: £35-40k pa
What’s in it for you!
• Salary £35-40k pa
• Company works to a hybrid model split between home and office, working hours – 9am – 5.30pm Monday – Friday
• 23 days annual leave + 8 bank holidays (additional holidays for loyalty up to 30 days plus bank holidays and option to buy additional leave)
• Generous benefits package including: Additional holiday purchase scheme, Bike to work scheme, Workplace pension, Company eye test, Corporate rate gym membership, Duvet day, Flexible working, Free on site car parking, Life Assurance, Perkbox, Medicash, Volunteering with a charity day
Why we’d work there!
Great Culture
Great induction and training process
Really nice collaborative working space
What you’ll do
• Lead the partner journey from onboarding through adoption, ensuring each stage delivers clarity, momentum, and measurable value.
• Translate complex product updates into clear, customer‑ready messaging and lead partners through successful adoption of new features and enhancements.
• Act as the strategic voice of the customer, translating insights, challenges and opportunities into meaningful input for Product, Operations, and Leadership.
• Collaborate with the Head of Customer Success to align partner activities with organisational goals, ensuring consistency, scalability, and strong performance outcomes.
• Build and strengthen relationships through purposeful engagement, including on‑site visits, workshops, and value‑focused conversations with key stakeholders.
• Provide accurate, timely insight to internal and external stakeholders by sharing data‑driven updates on engagement, performance, risks, and progress against objectives.
Experience you need
• You understand CRM platforms, reporting tools, and communication systems well enough to ensure accurate data, smooth delivery, and clear performance visibility.
• You know how onboarding, adoption, engagement and renewal interconnect — and what success looks like at each stage.
• You understand the metrics that matter, can read trends, and know how data informs partner strategy, risk management, and growth opportunities.
• You know what information to gather, how to interpret it, and how it feeds into improving services, processes and value propositions.
• You know how CS drives outcomes such as adoption, retention, revenue protection, and partner advocacy — and how their role contributes to organisational goals.
How you apply!
Email your CV to admin@jfrecruit.co.uk
Not for me, for a friend!
If you refer a friend, once they complete their first 8 weeks of work, contact us for a £100 voucher of your choice