Sector | Insurance
Vacancy Type | Claims
Job Type | Permanent
Location | Wirral
Claims Handler
Ref: CS813
Salary: £25-30k pa DOE
Job Requirements
Experience as a Claims Handler within an insurance environment.
Strong understanding of insurance principles, laws and regulations.
Good knowledge of claims systems and procedures.
If you have or are working towards CII – massive advantage.
If you have good investigation skills we want to hear from you.
What’s in it for you!
• Salary £25-30k DOE
• Hybrid Working (2 days in the office per week, and rest working from home). Usually more office based during initial training.
• Working Mon-Friday 9am – 5pm
• Annual bonus
• Excellent pension scheme
• Private Medical Insurance
• Enhanced Maternity/Paternity leave (after 2 years’ service)
• 25 days annual leave plus bank holidays
• 2x well being days per year
Why we’d work there!
• Joining a great stable team
• Working for a business that value your development
• Great induction and onboarding process
What you’ll do
Answering calls and emails from Policyholders, providing advice on the claims process and an excellent customer experience at all times.
To act as the main point of contact for Policyholders who have submitted a claim
Collect accurate information and documents to proceed with a claim ensuring that all information is accurately recorded and maintained on the claim file.
Assess a claim made by a policyholder fairly and consistently to ensure that correct coverage decisions are made.
Proactively manage your own caseload of Structural Warranty claims, of small to medium value and complexity, ensuring they are correctly handled and that there is a fair and prompt settlement of any valid claims.
Work with the Recoveries Team to highlight potential recovery and/or mitigation opportunities
Set and maintain appropriate reserves throughout the lifecycle of all claims
Handle claims declinatures and appeals
Ensure the customer is treated fairly at all times
Work closely with insurers and solicitors when needed
Adhere to legal requirements, industry regulations and customer quality standards set by the company.
Regularly review and improve existing processes
Undertake any other duties as reasonably required
How to apply!
Email your CV to admin@jfrecruit.co.uk
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